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Shipping & Refund Policy

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Shipping Destinations

 

We currently ship to addresses within the United States. At this time, we do not offer international shipping.

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Processing Time

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  • Order Processing: Orders are typically processed within 2-3 business days (excluding weekends and holidays) after payment is received.

  • Order Confirmation: You will receive an email confirmation once your order is placed, including a summary of the items purchased and the shipping address.

  • Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with tracking information.

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Shipping Methods and Delivery Times

 

We offer the following shipping options at checkout:

  1. Standard Shipping: Estimated delivery within 5-7 business days.

  2. Expedited Shipping: Estimated delivery within 2-3 business days.

  3. Overnight Shipping: Estimated delivery within 1 business day (if ordered before 12 PM PST)

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Delivery times are estimates and may vary depending on your location, shipping carrier, and external factors such as weather or carrier delays.

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Shipping Rates

 

Shipping rates are calculated based on the weight, size, and destination of your order. Final shipping costs will be displayed during checkout.​

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Order Tracking

 

After your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s progress through the carrier's website.

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Lost, Stolen, or Damaged Packages

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  • Lost Packages: If your package is lost in transit, please contact us at support@thermapath.com within 7 business days of the expected delivery date. We will work with the shipping carrier to locate your package or issue a replacement if necessary.

  • Stolen Packages: Unfortunately, we cannot be responsible for packages marked as "Delivered" but reported stolen. Please ensure that your shipping address is secure to prevent theft.

  • Damaged Items: If your item arrives damaged, please email us at support@thermapth.com with your order number and photos of the damaged item within 5 business days of delivery. We will arrange a replacement or refund.

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Incorrect Shipping Information

 

Please double-check your shipping address at checkout. Thermapath is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

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Returns and Exchanges​

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At Thermapath, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below for details on how to request a return, exchange, or refund.

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Eligibility for Returns and Refunds

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To be eligible for a return or refund:

  • The item must be unused, in its original condition, and in its original packaging.

  • The return request must be initiated within 30 days of delivery.

  • Certain items, such as personalized or custom-made products, are non-refundable unless they arrive damaged or defective.

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Non-Refundable Items

 

The following items are not eligible for refunds:

  • Gift cards

  • Digital downloads or online courses

  • Clearance or sale items (unless defective or damaged)

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Return Process

 

To initiate a return:

  1. Contact us at support@thermapth.com with your order number and reason for return.

  2. We will provide instructions on how and where to return the item.

  3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

 

Please Note:

  • Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.

  • Returns must be shipped with a trackable shipping method. Thermapath is not responsible for lost or delayed return shipments.

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Refunds

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  • Approved refunds will be processed to your original payment method within 5-7 business days of receiving the returned item.

  • If your refund is delayed, please check with your bank or payment provider, as processing times may vary.

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Exchanges

 

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us at support@thermapth.com within 30 days of delivery.

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Damaged or Defective Items

 

If your item arrives damaged or defective:

  • Contact us at support@thermapth.com within 5 days of delivery.

  • Include your order number, a description of the issue, and photos of the damage or defect.

  • We will arrange for a replacement or issue a refund, including shipping costs.

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Order Cancellations

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  • Orders may be canceled within 24 hours of purchase for a full refund.

  • After 24 hours, cancellation requests will be reviewed, and refunds may not include shipping costs if the order has already been processed or shipped.

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